Our services are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Any advice provided pursuant to our services should not be construed as professional medical advice, nor do we hold our services out to be medical advice.
Our team are not trained counsellors, but use counselling skills to help clients explore their situations so that they can make their own informed decisions.
Confidentiality is central to the development of trust between this service provider and its users. All identifiable user information, whether written, computerised, visually or audio recorded or held in the memory of our staff is subject to the duty of confidentiality. However, in order to safeguard our clients and those around them, if we believe someone is at imminent risk of harm it may be necessary for us to share relevant information with appropriate services.
When selecting suitable local services to signpost clients to, we use our best judgement to ensure that the services are reputable and appropriate for our clients’ needs. However we are not able to assess and validate all the services available, so if we signpost clients to services, we are not endorsing or validating those services.
We work closely with a few trusted pregnancy support organisations who handle additional calls to the helpline. If we are not able to take a call ourselves, we may transfer the call to one of these organisations. If the call is transferred to one of them, their organisation will take over responsibility for the support received, and for protecting all data according to GDPR legislation. They will be the Controller for the purposes of Data Protection.
In processing personal data collected through this service, we shall comply with the Data Protection Act 1998, Directive 95/46/EC on the protection of individuals with regard to the processing of personal data, and on the free movement of such data and any further national provisions adopted pursuant thereto. Personal data collected for this service is not used for any purpose other than those clearly indicated on this website. Anonymised data may be used for improving the service the charity provides, and to ensure our service-users are safeguarded and protected.